Before looking at software screens, we document every existing touchpoint. This phase identifies redundant workflows and defines the data architecture required for a seamless lite blue experience.
- Map existing "Paper Trail" bottlenecks
- Audit current HRIS data cleanliness
- Identify tier-1 repetitive inquiries
Risks to Monitor
Data Silos: Discrepancies between payroll and benefits systems will break portal trust instantly if not reconciled during this phase. Ensure SSO (Single Sign-On) protocols are compatible with legacy servers.